12/8/2019 - Member Only Exclusive
The goal of the APS StampStore is to provide a safe and reliable buying and selling experience. Buyers have the added confidence of knowing they are dealing exclusively with APS members when they make their purchases through StampStore.
A buyer’s expectation is to receive items properly described and fairly priced. Few things are more disappointing than receiving an order just to find that a stamp described as “never-hinged” is in fact hinged. This is one of our biggest reasons for returns, and one which easily could be avoided if sellers took the time to properly describe their material.
Another major reason for return is for items that the seller did not fully disclose faults that cannot be seen from the image. These include creases, tears, toning, pinholes, repairs, regumming, pencil notations and the like — faults that the buyer had no reason to anticipate and which can seriously diminish the value of the item. When buyers are disappointed with misdescribed material, they lose confidence not only with the seller, but with StampStore overall.
In order to give buyers an improved shopping experience, we are making a few changes:
These improvements should enhance the buyer experience and improve sales for our sellers. Feel free to contact our sales team if you have any questions, [email protected].
Editor's Note: The column was published in the December 2019 issue of the American Philatelist, available for members to read digitally. We will be posting the columns of APS executives on this website to provide updates about American Philatelic Society. Membership information is available through this link.
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Wendy Masorti
Wendy Masorti is the Director of Membership and Shows at the American Philatelic Society.
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